FW
Lead Customer Service
Freddy Whitehouse
Freddy leads client communication, intake clarity, and same-day coordination so contractors know what happens next as soon as the file comes in.
Our story
Estimating, consulting, claim-handling, and billing support for contractors.
1st Property LLC is an estimating, consulting, claim-handling, and billing service built to support contractors and restoration companies throughout the United States.
We help contractors grow their business without getting bogged down by the daily back-and-forth with insurance carriers. From estimate writing and documentation review to supplements, billing support, and claim communication, our team works behind the scenes so contractors can focus on running their business, serving their customers, and completing quality work.
Our team comes from a strong background in restoration and general contracting. Because of that, we understand the claims process, the documentation required, and the challenges contractors face when working through insurance-related projects. This experience is reflected in the accuracy, detail, and quality of the work we produce.
At 1st Property LLC, our goal is simple: to provide reliable support that helps contractors save time, improve organization, and move claims forward more efficiently.
What makes us different
What Makes Us Different
At 1st Property LLC, we understand that every project is unique. Many estimators have never been on a job site or performed the actual work, which can make it difficult for them to fully understand the real challenges involved in restoration and construction projects.
Our team comes from hands-on experience in restoration and general contracting. Because of that background, we know that no two losses are the same, and we do not believe in using a cookie-cutter process to prepare estimates, invoices, or supplements.
Each project is reviewed individually to determine the accuracy of the scope, pricing, documentation, and overall claim presentation. In a time when AI and automated estimating tools are becoming more common, we believe real industry experience still matters. Our goal is to provide accurate, detailed, and professional claim support based on the actual conditions of the project - not a one-size-fits-all approach.
Leadership
Built by operators who
understand pressure.
JW
Lead Estimator
Jorge Whitehouse
Jorge leads estimate quality, Xactimate workflow, and scope review with a focus on clear line items, stronger narratives, and better claim support.
Team structure
A team organized around the whole claim lifecycle.
Field documentation specialists
Capture photos, scope notes, measurements, and loss context.
Xactimate estimators
Build organized scopes with stronger revision support and cleaner narratives.
Supplement coordinators
Track omissions, assemble support packages, and help keep negotiations moving.
Claim support operators
Reduce admin drag through documentation follow-up and status management.
Credentials
Professional standards that support trust.
IICRC S500
Professional water damage restoration standard awareness and workflow alignment
Restoration Industry Association
Professional association involvement within the restoration industry
Primary service area
San Diego and Los Angeles with same-day support focus
Timeline
How the operation evolved.
25 Years
Built a long-term foundation in property estimating, restoration support, and contractor-facing claim workflows.
Growth
Expanded from estimating support into claim management and same-day contractor coordination.
Coverage
Focused field-response operations around San Diego and Los Angeles.
Today
Centered on helping contractors get accurate estimates and practical claim support without delay.
The 1st Property Advantage
Why San Diego And Los Angeles Contractors Trust Us
Our work is designed to increase clarity, speed up approvals, and keep the claim process from overwhelming the production side of your business.
We Can Be On-Site Fast
Speed matters when moisture, smoke, or hidden damage can change the file every hour.
We Think Like Both Field And Office
Our scopes are organized for claim review but grounded in what crews actually have to perform.
We Help Recover Missed Revenue
Supplements are stronger when the file is documented correctly from the start and tracked with discipline.
We Reduce Admin Drag
Your PMs and office staff should not spend their week rebuilding weak claim packages from scratch.