FW
Lead Customer Service
Freddy Whitehouse
Freddy leads client communication, intake clarity, and same-day coordination so contractors know what happens next as soon as the file comes in.
Our story
We started 1st Property to make estimates look like the field, not a guess.
Too many restoration contractors are forced to fight claims using incomplete photos, rushed scopes, and office workflows that were never designed for complex losses. That friction slows approvals and drains margin.
1st Property was built to solve that gap with a more integrated approach: field documentation, Xactimate estimating, supplement strategy, and claim coordination in one operating partner.
Leadership
Built by operators who
understand pressure.
JW
Lead Estimator
Jorge Whitehouse
Jorge leads estimate quality, Xactimate workflow, and scope review with a focus on clear line items, stronger narratives, and better claim support.
Team structure
A team organized around the whole claim lifecycle.
Field documentation specialists
Capture photos, scope notes, measurements, and loss context.
Xactimate estimators
Build organized scopes with stronger revision support and cleaner narratives.
Supplement coordinators
Track omissions, assemble support packages, and help keep negotiations moving.
Claim support operators
Reduce admin drag through documentation follow-up and status management.
Credentials
Professional standards that support trust.
IICRC S500
Professional water damage restoration standard awareness and workflow alignment
Xactimate Levels 1, 2 & 3
Estimate writing and claim-ready scope formatting across the platform stack
Restoration Industry Association
Professional association involvement within the restoration industry
Primary service area
San Diego and Los Angeles with same-day support focus
Timeline
How the operation evolved.
25 Years
Built a long-term foundation in property estimating, restoration support, and contractor-facing claim workflows.
Growth
Expanded from estimating support into claim management and same-day contractor coordination.
Coverage
Focused field-response operations around San Diego and Los Angeles.
Today
Centered on helping contractors get accurate estimates and practical claim support without delay.
The 1st Property Advantage
Why San Diego And Los Angeles Contractors Trust Us
Our work is designed to increase clarity, speed up approvals, and keep the claim process from overwhelming the production side of your business.
We Can Be On-Site Fast
Speed matters when moisture, smoke, or hidden damage can change the file every hour.
We Think Like Both Field And Office
Our scopes are organized for claim review but grounded in what crews actually have to perform.
We Help Recover Missed Revenue
Supplements are stronger when the file is documented correctly from the start and tracked with discipline.
We Reduce Admin Drag
Your PMs and office staff should not spend their week rebuilding weak claim packages from scratch.