Question 1

How quickly can you start on a new assignment?

Accepted Answer

Our core goal is same-day support in San Diego and Los Angeles whenever the file and schedule allow.

Question 2

What happens during the field visit?

Accepted Answer

Our field team documents the loss, captures professional photos, builds sketches or measurements, and gathers the evidence our estimating team needs to write a defensible scope.

Question 3

Do you only work on large losses?

Accepted Answer

No. We support everything from focused supplements on overlooked line items to full-scope estimates and claim management on complex residential and commercial losses.

Question 4

Can you work directly with our PM or estimator?

Accepted Answer

Yes. We can plug into your existing workflow and coordinate with project managers, office admins, and field crews so your team is not duplicating work.

Question 5

How long does it take to deliver the estimate?

Accepted Answer

Most projects are turned around within 48 hours after field documentation is complete, with expedited options for urgent files.

Question 6

How do you price your services?

Accepted Answer

We offer claim-management support and estimate-fee engagements, but pricing is handled through direct consultation because each file varies in scope and urgency.

Question 7

When are invoices issued?

Accepted Answer

Billing depends on the service line. Core estimating is billed at delivery, while supplement engagements can be tied to the additional recovery achieved.

Question 8

Do you offer contingent supplement pricing?

Accepted Answer

We review the file first and then explain the fee structure that makes the most sense for the type of support you need.

Question 9

Are revisions included?

Accepted Answer

Yes. We include reasonable revisions and carrier-response updates so the file stays current as the scope evolves.

Question 10

Can you quote monthly or high-volume support?

Accepted Answer

Yes. For restoration companies with recurring estimate volume, we can build a retainer or volume-based structure.

Question 11

Do you negotiate directly with adjusters?

Accepted Answer

Yes. We prepare supplement packages, respond to objections, justify line items, and help move the claim toward the real scope of loss.

Question 12

Can you take over a claim that is already open?

Accepted Answer

Absolutely. We often step into active files after a contractor receives an under-scoped estimate or needs help organizing documentation.

Question 13

What if the carrier has already denied part of the scope?

Accepted Answer

We review the denial rationale, tighten the documentation set, and build a stronger supplement argument around code, causation, and scope support.

Question 14

Do you help with contents or business-interruption documentation?

Accepted Answer

We can support adjacent claim documentation needs when they affect the overall loss presentation, and we coordinate with specialists when a claim requires niche expertise.

Question 15

What types of losses do you handle?

Accepted Answer

Water, fire, smoke, mold, storm, wind, reconstruction, pack-out related estimating, and other restoration scopes where clear Xactimate support matters.

Question 16

Do you work with all carriers?

Accepted Answer

Yes. Our team works across major national carriers and regional insurers, adapting support packages to each adjuster’s documentation expectations.

Question 17

Will your estimate match carrier formatting requirements?

Accepted Answer

We write in Xactimate and structure documentation so it is easier for carrier teams and desk adjusters to review, approve, and respond to the scope.

Question 18

Can you support disputed or delayed files?

Accepted Answer

Yes. We frequently enter claims where approval has stalled and help rebuild momentum with clearer scope support and faster communication.

Question 19

Do you work with public adjusters or attorneys?

Accepted Answer

Yes. We can collaborate with public adjusters, consultants, and legal teams when a file needs aligned technical documentation.

Question 20

Are your estimators Xactimate trained?

Accepted Answer

Yes. Xactimate proficiency is core to our workflow, and our estimating process is built around line-item accuracy and defensible scope detail.

Question 21

Do you carry restoration-industry certifications?

Accepted Answer

Our team references industry best practices and credentials commonly recognized in restoration, field documentation, and claim support environments.

Question 22

Can you provide credential details to our team?

Accepted Answer

Yes. We can share relevant certifications, training history, and operating information during onboarding or vendor review.

Question 23

Where do you provide on-site field services?

Accepted Answer

Our active field-service focus is San Diego and Los Angeles, where we aim to support contractors the same day whenever possible.

Question 24

Do you work outside Southern California?

Accepted Answer

The current field footprint is centered on San Diego and Los Angeles. Additional work can be reviewed case by case depending on the assignment.

Question 25

Can you handle commercial properties?

Accepted Answer

Yes. We support residential, multifamily, hospitality, industrial, and other commercial loss types where careful scope organization matters.

Question 26

Do you serve emergency restoration contractors only?

Accepted Answer

No. We also support builders, consultants, public adjusters, and property teams that need better estimating and claim documentation.

Answers organized by the questions contractors actually ask.

Credentials that support the work behind the estimate.